A Seeded Design Environment for Service Creation

Anders Morch; Bart Burns; Jonathan Ostwald

doi:10.1145/1125021.1125113

A Seeded Design Environment for Service Creation

Anders Morch
, Bart Burns
, Jonathan Ostwald

NCAR Library

Verizon Communications

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

We are building and testing a set of computer-based design tools for creating telephone operator services. Currently at NYNEX, operator services are created by a small team of skilled developers using a programming language called SCL (Service Creation Language). The tools we are developing are part of a domain-oriented design environment for operator services. This environment will empower people who are knowledgeable in the domain to create services directly rather than requiring the task to be delegated to SCL developers. Our approach toward achieving this is twofold: (1) understanding the language of the operator services domain, and (2) representing this language in a seeded design environment.

Original language	English
Title of host publication	CHI 1992
Subtitle of host publication	Striking a Balance - ACM Conference on Human Factors in Computing Systems, Posters and Short Talks
Publisher	Association for Computing Machinery
Pages	121-122
Number of pages	2
ISBN (Electronic)	9781450378048
DOIs	https://doi.org/10.1145/1125021.1125113
State	Published - 1992
Event	1992 ACM SIGCHI Conference on Human Factors in Computing Systems: Striking a Balance, CHI 1992 - Monterey, United States Duration: May 3 1992 → May 7 1992

Publication series

Name	Conference on Human Factors in Computing Systems - Proceedings

Conference

Conference	1992 ACM SIGCHI Conference on Human Factors in Computing Systems: Striking a Balance, CHI 1992
Country/Territory	United States
City	Monterey
Period	05/3/92 → 05/7/92

Access to Document

10.1145/1125021.1125113

Cite this

@inproceedings{2dba6c9f330742078801127cc28ab65b,

title = "A Seeded Design Environment for Service Creation",

abstract = "We are building and testing a set of computer-based design tools for creating telephone operator services. Currently at NYNEX, operator services are created by a small team of skilled developers using a programming language called SCL (Service Creation Language). The tools we are developing are part of a domain-oriented design environment for operator services. This environment will empower people who are knowledgeable in the domain to create services directly rather than requiring the task to be delegated to SCL developers. Our approach toward achieving this is twofold: (1) understanding the language of the operator services domain, and (2) representing this language in a seeded design environment.",

author = "Anders Morch and Bart Burns and Jonathan Ostwald",

note = "Publisher Copyright: {\textcopyright} 1992 Association for Computing Machinery. All rights reserved.; 1992 ACM SIGCHI Conference on Human Factors in Computing Systems: Striking a Balance, CHI 1992 ; Conference date: 03-05-1992 Through 07-05-1992",

year = "1992",

doi = "10.1145/1125021.1125113",

language = "English",

series = "Conference on Human Factors in Computing Systems - Proceedings",

publisher = "Association for Computing Machinery",

pages = "121--122",

booktitle = "CHI 1992",

address = "United States",

}

Morch, A, Burns, B & Ostwald, J 1992, A Seeded Design Environment for Service Creation. in CHI 1992: Striking a Balance - ACM Conference on Human Factors in Computing Systems, Posters and Short Talks. Conference on Human Factors in Computing Systems - Proceedings, Association for Computing Machinery, pp. 121-122, 1992 ACM SIGCHI Conference on Human Factors in Computing Systems: Striking a Balance, CHI 1992, Monterey, United States, 05/3/92. https://doi.org/10.1145/1125021.1125113

A Seeded Design Environment for Service Creation. / Morch, Anders; Burns, Bart; Ostwald, Jonathan.
CHI 1992: Striking a Balance - ACM Conference on Human Factors in Computing Systems, Posters and Short Talks. Association for Computing Machinery, 1992. p. 121-122 (Conference on Human Factors in Computing Systems - Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Ostwald, Jonathan

PY - 1992

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N2 - We are building and testing a set of computer-based design tools for creating telephone operator services. Currently at NYNEX, operator services are created by a small team of skilled developers using a programming language called SCL (Service Creation Language). The tools we are developing are part of a domain-oriented design environment for operator services. This environment will empower people who are knowledgeable in the domain to create services directly rather than requiring the task to be delegated to SCL developers. Our approach toward achieving this is twofold: (1) understanding the language of the operator services domain, and (2) representing this language in a seeded design environment.

AB - We are building and testing a set of computer-based design tools for creating telephone operator services. Currently at NYNEX, operator services are created by a small team of skilled developers using a programming language called SCL (Service Creation Language). The tools we are developing are part of a domain-oriented design environment for operator services. This environment will empower people who are knowledgeable in the domain to create services directly rather than requiring the task to be delegated to SCL developers. Our approach toward achieving this is twofold: (1) understanding the language of the operator services domain, and (2) representing this language in a seeded design environment.

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M3 - Conference contribution

AN - SCOPUS:85133978461

T3 - Conference on Human Factors in Computing Systems - Proceedings

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Y2 - 3 May 1992 through 7 May 1992

ER -

A Seeded Design Environment for Service Creation

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