@inproceedings{eb801709e0eb4a36899ae2bcb384ca2f,
title = "An expansion of the user support services for the research computing group at the University of Colorado Boulder",
abstract = "In any research computing (RC) environment, the role of the user support group is a combination of education, consulting, and outreach. As this role is the most public-facing of a research computing group{\textquoteright}s team, it is important to ensure an excellent level of support is provided to users. The Research Computing group at the University of Colorado (CURC) Boulder maintains a large-scale computing cluster with several hundred active users, among other services, and has done so since 2011. The user support group at CURC provides a variety of services intended to support these users. This paper describes those services the CURC group provides, as well as explores the various ways that these services have been improved in 2018-19. The impact on users is also assessed.",
keywords = "Allocations, Case Management, Education, Research Computing, Trainings, User Support",
author = "Knuth, \{Shelley L.\} and Joel Frahm and Monaghan, \{Andrew J.\} and Daniel Trahan and Zebula Sampedro and Aaron Holt and Timothy Dunn and Thomas Hauser and Patrick Burns",
note = "Publisher Copyright: {\textcopyright} 2019 Copyright is held by the owner/author(s).; 2019 Conference on Practice and Experience in Advanced Research Computing: Rise of the Machines (Learning), PEARC 2019 ; Conference date: 28-07-2019 Through 01-08-2019",
year = "2019",
month = jul,
day = "28",
doi = "10.1145/3332186.3332229",
language = "English",
series = "ACM International Conference Proceeding Series",
publisher = "Association for Computing Machinery",
booktitle = "Proceedings of the Practice and Experience in Advanced Research Computing",
address = "United States",
}