Far far away in far rockaway: Responses to risks and impacts during Hurricane Sandy through first-person social media narratives

Jennings Anderson; Marina Kogan; Melissa Bica; Leysia Palen; Kenneth Anderson; Kevin Stowe; Rebecca Morss; Julie Demuth; Heather Lazrus; Olga Wilhelmi; Jennifer Henderson

Far far away in far rockaway: Responses to risks and impacts during Hurricane Sandy through first-person social media narratives

Jennings Anderson, Marina Kogan, Melissa Bica, Leysia Palen, Kenneth Anderson, Kevin Stowe, Rebecca Morss, Julie Demuth, Heather Lazrus, Olga Wilhelmi, Jennifer Henderson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

25 Scopus citations

Abstract

When Hurricane Sandy swept over the US eastern seaboard in October 2012, it was the most tweeted about event at the time. However, some of the most affected areas were underrepresented in the social media conversation about Sandy. Here, we examine the hurricane-related experiences and behaviors shared on Twitter by residents of Far Rockaway, a New York City neighborhood that is geographically and socioeconomically vulnerable to disasters, which was significantly affected by the storm. By carefully filtering the vast Twitter data, we focus on 41 Far Rockaway residents who offer rich personal accounts of their experience with Sandy. Analyzing their first-person narratives, we see risk perception and protective decision-making behavior in their data. We also find themes of invisibility and neglect when residents expressed feeling abandoned by the media, the city government, and the overall relief efforts in the aftermath of Sandy.

Original language	English
Title of host publication	ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management
Editors	Pedro Antunes, Victor Amadeo Banuls Silvera, Joao Porto de Albuquerque, Kathleen Ann Moore, Andrea H. Tapia
Publisher	Information Systems for Crisis Response and Management, ISCRAM
ISBN (Electronic)	9788460879848
State	Published - 2016
Event	13th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2016 - Rio de Janeiro, Brazil Duration: May 22 2016 → May 25 2016

Publication series

Name	Proceedings of the International ISCRAM Conference
ISSN (Electronic)	2411-3387

Conference

Conference	13th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2016
Country/Territory	Brazil
City	Rio de Janeiro
Period	05/22/16 → 05/25/16

Keywords

Crisis informatics
Hurricane sandy
Protective decision making
Risk perception
Social media
Twitter

Cite this

Anderson, J., Kogan, M., Bica, M., Palen, L., Anderson, K., Stowe, K., Morss, R., Demuth, J., Lazrus, H., Wilhelmi, O., & Henderson, J. (2016). Far far away in far rockaway: Responses to risks and impacts during Hurricane Sandy through first-person social media narratives. In P. Antunes, V. A. Banuls Silvera, J. Porto de Albuquerque, K. A. Moore, & A. H. Tapia (Eds.), ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management (Proceedings of the International ISCRAM Conference). Information Systems for Crisis Response and Management, ISCRAM.

Anderson, Jennings ; Kogan, Marina ; Bica, Melissa et al. / Far far away in far rockaway : Responses to risks and impacts during Hurricane Sandy through first-person social media narratives. ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management. editor / Pedro Antunes ; Victor Amadeo Banuls Silvera ; Joao Porto de Albuquerque ; Kathleen Ann Moore ; Andrea H. Tapia. Information Systems for Crisis Response and Management, ISCRAM, 2016. (Proceedings of the International ISCRAM Conference).

@inproceedings{151ff76934614880b7b471dd78ad8487,

title = "Far far away in far rockaway: Responses to risks and impacts during Hurricane Sandy through first-person social media narratives",

abstract = "When Hurricane Sandy swept over the US eastern seaboard in October 2012, it was the most tweeted about event at the time. However, some of the most affected areas were underrepresented in the social media conversation about Sandy. Here, we examine the hurricane-related experiences and behaviors shared on Twitter by residents of Far Rockaway, a New York City neighborhood that is geographically and socioeconomically vulnerable to disasters, which was significantly affected by the storm. By carefully filtering the vast Twitter data, we focus on 41 Far Rockaway residents who offer rich personal accounts of their experience with Sandy. Analyzing their first-person narratives, we see risk perception and protective decision-making behavior in their data. We also find themes of invisibility and neglect when residents expressed feeling abandoned by the media, the city government, and the overall relief efforts in the aftermath of Sandy.",

keywords = "Crisis informatics, Hurricane sandy, Protective decision making, Risk perception, Social media, Twitter",

author = "Jennings Anderson and Marina Kogan and Melissa Bica and Leysia Palen and Kenneth Anderson and Kevin Stowe and Rebecca Morss and Julie Demuth and Heather Lazrus and Olga Wilhelmi and Jennifer Henderson",

year = "2016",

language = "English",

series = "Proceedings of the International ISCRAM Conference",

publisher = "Information Systems for Crisis Response and Management, ISCRAM",

editor = "Pedro Antunes and \{Banuls Silvera\}, \{Victor Amadeo\} and \{Porto de Albuquerque\}, Joao and Moore, \{Kathleen Ann\} and Tapia, \{Andrea H.\}",

booktitle = "ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management",

address = "Spain",

note = "13th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2016 ; Conference date: 22-05-2016 Through 25-05-2016",

}

Anderson, J, Kogan, M, Bica, M, Palen, L, Anderson, K, Stowe, K, Morss, R , Demuth, J, Lazrus, H, Wilhelmi, O & Henderson, J 2016, Far far away in far rockaway: Responses to risks and impacts during Hurricane Sandy through first-person social media narratives. in P Antunes, VA Banuls Silvera, J Porto de Albuquerque, KA Moore & AH Tapia (eds), ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management. Proceedings of the International ISCRAM Conference, Information Systems for Crisis Response and Management, ISCRAM, 13th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2016, Rio de Janeiro, Brazil, 05/22/16.

Far far away in far rockaway: Responses to risks and impacts during Hurricane Sandy through first-person social media narratives. / Anderson, Jennings; Kogan, Marina; Bica, Melissa et al.
ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management. ed. / Pedro Antunes; Victor Amadeo Banuls Silvera; Joao Porto de Albuquerque; Kathleen Ann Moore; Andrea H. Tapia. Information Systems for Crisis Response and Management, ISCRAM, 2016. (Proceedings of the International ISCRAM Conference).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T2 - 13th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2016

AU - Anderson, Jennings

AU - Kogan, Marina

AU - Bica, Melissa

AU - Palen, Leysia

AU - Anderson, Kenneth

AU - Stowe, Kevin

AU - Morss, Rebecca

AU - Demuth, Julie

AU - Lazrus, Heather

AU - Wilhelmi, Olga

AU - Henderson, Jennifer

PY - 2016

Y1 - 2016

N2 - When Hurricane Sandy swept over the US eastern seaboard in October 2012, it was the most tweeted about event at the time. However, some of the most affected areas were underrepresented in the social media conversation about Sandy. Here, we examine the hurricane-related experiences and behaviors shared on Twitter by residents of Far Rockaway, a New York City neighborhood that is geographically and socioeconomically vulnerable to disasters, which was significantly affected by the storm. By carefully filtering the vast Twitter data, we focus on 41 Far Rockaway residents who offer rich personal accounts of their experience with Sandy. Analyzing their first-person narratives, we see risk perception and protective decision-making behavior in their data. We also find themes of invisibility and neglect when residents expressed feeling abandoned by the media, the city government, and the overall relief efforts in the aftermath of Sandy.

AB - When Hurricane Sandy swept over the US eastern seaboard in October 2012, it was the most tweeted about event at the time. However, some of the most affected areas were underrepresented in the social media conversation about Sandy. Here, we examine the hurricane-related experiences and behaviors shared on Twitter by residents of Far Rockaway, a New York City neighborhood that is geographically and socioeconomically vulnerable to disasters, which was significantly affected by the storm. By carefully filtering the vast Twitter data, we focus on 41 Far Rockaway residents who offer rich personal accounts of their experience with Sandy. Analyzing their first-person narratives, we see risk perception and protective decision-making behavior in their data. We also find themes of invisibility and neglect when residents expressed feeling abandoned by the media, the city government, and the overall relief efforts in the aftermath of Sandy.

KW - Crisis informatics

KW - Hurricane sandy

KW - Protective decision making

KW - Risk perception

KW - Social media

KW - Twitter

UR - https://www.scopus.com/pages/publications/85014760976

M3 - Conference contribution

AN - SCOPUS:85014760976

T3 - Proceedings of the International ISCRAM Conference

BT - ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management

A2 - Antunes, Pedro

A2 - Banuls Silvera, Victor Amadeo

A2 - Porto de Albuquerque, Joao

A2 - Moore, Kathleen Ann

A2 - Tapia, Andrea H.

PB - Information Systems for Crisis Response and Management, ISCRAM

Y2 - 22 May 2016 through 25 May 2016

ER -

Anderson J, Kogan M, Bica M, Palen L, Anderson K, Stowe K et al. Far far away in far rockaway: Responses to risks and impacts during Hurricane Sandy through first-person social media narratives. In Antunes P, Banuls Silvera VA, Porto de Albuquerque J, Moore KA, Tapia AH, editors, ISCRAM 2016 Conference Proceedings - 13th International Conference on Information Systems for Crisis Response and Management. Information Systems for Crisis Response and Management, ISCRAM. 2016. (Proceedings of the International ISCRAM Conference).

Far far away in far rockaway: Responses to risks and impacts during Hurricane Sandy through first-person social media narratives

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